You have to purchase an assembly, but you have to assemble the unit. All I needed was the blower motor, not the entire assembly. How can anyone tell how much water is in a piece of wood just by picking it up??????? My boyfriend has had a wood burning insert in his home all his life, so it's not like this is his first time at using a wood burning insert but yet they treated him like he didn't know what he was doing, almost like he was stupid. The whole box rattles in sympathetic vibration with the fan. It also has no trouble heating our large great room quickly. Regency LRI6E Gas Fireplace Insert. Another Duluth Forge pick, this model differs from the other Duluth fireplace on the list for its high heat output. No remote control is included but this is rather usual for such propane fireplace inserts. I have an I3100 stove insert and 6" stainless liner that was professionally installed by a Regency dealer. It not only keeps our home warm and cozy it is so beautiful to look at and so easy to turn on and off. Regularly cleaning the glass doors or panels will ensure that they do not stain or etch over time. This fireplace is ideal for use in a family room, bedroom, or dining room. You made a mistake. From my experience, you can point fingers wherever you wish. You are paying the price for that mistake. I choose Morgan's cause their price was slightly less. Same issue with smoke rolling into the house every time you open up the door! The unit also puts a lot of smoke into the house. We bought a free standing F5100 wood stove in 2013. Fire will not light, pilot light refuses to come on. Inserts Buyer’s Guide. The Regency Grandview G800C gas fireplace insert for sale at any local Seattle area Aqua Quip fireplace store. I guess I have around 3 years of actual run time on the blower. Talked to the Director of Technical Services he said they would replace our stove, but that was incorrect as it never happened. The size of the unit is also impressive and you will need a fireplace that has at least 16.5 inches of depth. When the technician asked to start a fire, of course we told him yes. When he saw how the fire reacted when closing the door his solution was that the stove was initially installed with a 5 inch flu liner and the stove required a 6 inch liner. Look so Beautiful, but we the true need arise for me to us the Fireplace~ It blows out from High winds. One of its most impressive features listed in fireplace insert reviews is the fact that is has a viewing window of 300 square inches, and this is larger than many other wood burning fireplace inserts on the market. The opening of the firebox has to stand at 37 x 35.5 inches. on their website nor listed anywhere. Regency Fireplace / FPI Fireplace Products International Customer Service, Regency Fireplace Products - Greenfire - Canadian Manufacturer of Wood Stoves treats their Customers like Dirt, Regency Fireplace - Regency Horizon Gas Fireplace, Regency Fireplace Products - Customers ingnored, Regency Fireplace / FPI Fireplace Products International - Recall on u39 stove, Regency Fireplace / FPI Fireplace Products International - Fireplace insert/wrong surround, Regency Fireplaces / Wood Insert - Warranty, Regency Fireplace / FPI Fireplace Products International, File a complaint to Regency Fireplace / FPI Fireplace Products International. They did however advise me that they would give me a deal on breaking out the clay liner to accommodate a six inch liner and installing the new liner. It took them about 8 hours to install it. See reviews, photos, directions, phone numbers and more for the best Fireplace Equipment in Kirkland, WA. Then it will be done right. It keeps us very warm on cold nights by the sea. The founder Robert Little has 300 employees in Canada Corporate and 475 employees in Australia. Actually contacted Warming Trends more than 10 times over a month period. Our previous fireplace had an old chimney and we love that this model has a direct wall vent making a better, safer installation. Remote useless, batteries do not sit into space properly, so does not work. When I do eventually get the flame to operate (only manually not with remote or smart temp.) Rob's Country Hearth & Home in Renton, Washington, offers a wide variety of fireplaces and stoves. The other company also informed me that they went to Regency's Fireplace Products installation class in Dekalb, IL for a week and that Regency requires all I1200's being installed into a pre-fab fireplace to be insulated around the stainless steel stack pipe. Remote useless, batteries do not sit into space properly, so does not work. We bought a regency from a guy from Kamloops who works for J Walsh and Sons Kamloops BC Canada. As for the glass staying clear due to the EPA air injection tubes blowing fire toward the door, good luck. We agreed to an appointment the following week to have the work done, (After all we were now in our second winter and still no heat). All seemed to be going ok until he closed the door. We have a large family room and it heats it up much faster than the wood fire did. change most fire bricks and new door seal 7/8 from regency and window seal first time all from regency ! Best Gas Fireplace Insert Reviews (Updated List) 1. Currently, the best fireplace insert is the Classic Flame Infrared. So...because the general manager in Illinois wouldn't give you the corporate home email address, the company in Canada hates and disrespects Americans? The pilot light won't start this year despite going through the cold start lockout process. plus tap out are tubes too ! The Liberty Radiant Series is the latest addition to Regency’s 35 year tradition of building beautifully designed, reliable, high efficiency direct vent heaters backed by the industry’s best warranty. The dealer said he was responsible for getting the insert and we should just be satisfied. After installation, we found out that they did not have the vents that were needed for the chase. NEVER BUY FROM REGENCY. and or get small narrow mouth vacoom up in there! Regency will not return my emails. Any reasonable person KNOWS where an attic or any chimney INSIDE the home NEEDS insulation. Regency iis the #1 seller and their effort is about moving product no follow up, no end user support, no real support to their dealers either. It is pretty pitiful since I have had many people inquire about and purchase stoves like mine. I am SO SO SO Disappointment that When I REALLY REALLY need this fireplace ~ IT DOES NOT Work. This thing is unbelievably noisy. While using both the sources of fuel, the fireplace can generate 26000 BTU. You do not pay anything extra and your purchase helps support our work. So open the door and smoke rolls in. I wanted to use the blower unit until my unit arrived. Find ratings and reviews for Regency Wood Stoves and more. He would not come to see the job for pulling out the faulty insert and replacing it unless we acknowledged Regency would not pay his labor (in spite of our claim falling within the 5 year clause). I told the very kind woman who answered that I was getting rid of my three year old non functioning insert (not a Regency!) We enjoy the beautiful design of the logs, flame and embers. Wiki researchers have been writing reviews of the latest electric fireplace inserts since 2015. This insert is approximately 21.31 by 26.5 by 17.3-inches in size and can produce up to 55,000 BTU of heat. That starts with the Dealer and goes all the way to the top. The new President of this company told us he would replace the pipe but nothing else because we had bought it from Morgan's. Regency is all about advertising, sales, marketing, promotions. He told me not to use the bricks I purchased from Snyder's because Regency hasn't tested them. We get many compliments on our Regency fireplace. No manufacturer in the industry would do anything different. It has a 1.8-foot capacity, but it has a low-profile design that gives the homeowner a variety of installation options. Any suggestions about an alternate source for a gas fireplace insert would also be greatly appreciated. Regency 2450 model. if you want to email me on it im ok with that! Just bought a Regency New Yorker 72" fireplace. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). Oh well, I ordered the part. Does anyone have any thoughts on this - I really want wood heat that I remember growing up without having to start all over from square one. It took 3 weeks for the part to be delivered across state! Even with the fire filling the box, blower output was warm. I will post my complaint soon but you are spot on!! I had another quote from another company and that company was going to … I have an 8 year old insert HI300. There is no customer service at all, just take the money and run attitude. Hate it! Hi Kent. Fire will not light, pilot light refuses to come on. We get many compliments on our Regency fireplace. DO NOT PURCHASE A REGENCY PRODUCT! I purchased an Regency Fireplace Products I1200 Wood Burning Stove to be installed by Morgan's Fireplaces (Centerville, Ohio) after purchase from them into a pre-fabricated fireplace chimney at my home. Again with the smoke. I contacted Regency's customer care and asked for tech support. When using it to heat the home we are in it is extremely inefficient and we have burned more wood already than we would have with a Blaze King. All rights reserved. This Regency Classic Medium Wood Insert is ready to install and fits easily into your existing fireplace. This fireplace from Napoleon has been tested as a … Without a well sealing air intake and no upper damper, I could never stop the burn to put the chimney fires out without spraying the fire with water. Crazing occurs when burning fossil fuels, such as wood, natural gas. This recall involves Regency Ultimate U37 and U39 direct vent gas stove fireplaces. The issue you are referencing with the glass is called crazing, not melting. Regency sent us a cheap return air vent to cover the small ceiling vent. I started calling around and come to find out the same dealer that I paid 150.00 to come out to the house were the ones who originally installed the insert. I have not used it for the last some years as I cannot take the risk. The technician felt that there must have been a air control problem with the stove. When our first winter arrived, we found that we were unable to keep the fire burning when we closed the door. There is more to it than the pretty little window so one can watch the flames. So buyers beware! I tried everything. Duluth Forge Dual Fireplace Insert. Thank you Lacey, for your review and sharing your photo. Regency is a horrible company, we've had so much trouble with them. Our dealer was through Fireplace and Grill Shop downtown Kalamazoo MI. Regency stocks a collection of designer vignette faceplates, veneers and interior panels, in addition to a selection of high quality fire bed options (artisan log sets, stones, crystals etc.) IMPORTANT NEWS when you open door you see small holes on front plate at top you need to vacoom that and run your hand up behind you will reach a crevice full of dust were those holes are in front try to reach and use your fingers to clear out that Chanel! Regency manufacturers high quality gas inserts, wood stoves and everything in between. Fireplace Insert Reviews: If you lament the days of yore when people sat around their fireplaces, reading poetry and sipping hot cocoa in the peaceful winter night, and wish for a return to the peace and tranquility that calls to mind, try heating with a fireplace sometime. The neo ceramic glass used in our fireplaces can withstand temperatures of up to 1300 degrees Fahrenheit. Maybe it's a bit more accurate to say that the managers in their USA branch aren't concerned about providing proper installation the first time. Cold and frustrated in Nova Scotia. My problem with Regency is that they do NOT stand behind their products. We had a Ventnox insulated flue system installed at the same time. My blower fan has 2 sealed bearings that have worn out. Customer service at regency is horrid. I will rebuild the old blower unit myself. We are very pleased with our Regency Fireplace Insert. This allowed the collar to be seperated from the insert by a couple of inches. All we wanted was a newer efficient wood burner, we got a piece of nothing!!! Centerville Home Fireplace and Patio will do nothing for you! @SueZB Regency offers a wide selection of wood and gas fireplaces in contemporary, traditional or luxury styles as well as free-standing stoves and inserts for converting your existing fireplace into a more efficient heating machine. Well said. Meanwhile, I went and bought real fire bricks from Snyder's in Moraine. Two years later, the blower has stopped working again, the company is out of business. The unit’s built-in electric blower lets you heat an entire room quickly. Proudly built in North America for over 40 years & backed by industry leading warranties. As for Regency I am glad that he is sending us new bricks but they are of poor value. Their customer service is crap and so is their flimsy product. 6 Regency Fireplace reviews. AGREE with comment on MORGANS FIREPLACE AND SPA. Mercury 32″ Top/Rear Direct Vent Gas Fireplace w/Intellifire – NG. ". You purchased an expensive product and they have 100% quaranttee. Leave this blank if you'd like to publish your review anonymously. “ We absolutely love our Regency fireplace. "Beautiful! He also is unwilling to address the problem at hand saying he cannot send his factory rep out without his Dealer being there and since his Dealer is unwilling to meet me on the job site he cannot send his rep out. Here is a list of best gas fireplace inserts with reviews. Now all these years later we have noticed at least four hairline cracks in the firebox. We contacted our local regency dealer to have them come out and check the stove. You can easily heat several rooms with 32,000 BTU, making this vent free fireplace insert a great pick for large spaces. because, although it had all the bells a whistles of a high end product, no one close enough to make a house call knew how to fix it. Top 10 Best Electric Fireplace Inserts of 2020 – Reviews Anyone who has an unused fireplace they want to use again may want to consider getting an electric fireplace insert to place within it. So he ended up giving us the number to Regency to speak to them about our issue. We also paid to have two add'l heatruns from the fireplace put into the ceiling. I bought a regency gas stove U-39 ultimate? At Regency, it's more than a fireplace... Help future customers by talking about customer service, price, delivery, returns & refunds. This year we set the temp, fire immediately came on and walla! We love our new Regency 3-sided Panorama Fireplace. We paid Morgan's installer $400 to install it for us. I could never get the fire to last over night, even with a full box of hardwood The box was full of ash and the blower thermostat was shutting off after about 6 hours, so no heat output after that. I purchased a Regency stove in Feb of 1995 and had it installed that same month. NEVER BUY THIS PRODUCT!!! glass will stay somewhat clean if you keep a blazing fire going, but burn time then is even less than 5 hours, very inefficient heater, burns a lot of wood for little heat. Not even a return call saying no. Maximum BTU 75, 000 I contacted Regency, with A call back 3 days ago, nothing since. Our landlords had a dealer install a Regency Large Woodstove. For the last 3 weeks I have been tring to get a $3, 000 stove to put out heat and it will not do so. I still put in the fire bricks I purchased from Snyder's because they are more sturdy than the horrible ones from Regency. I contacted the dealer ~With NO call Back. Find out everything you need to know about purchasing a gas or wood insert, including the different types, local dealers and more! We stayed with the installer the entire time he and his fellow installers installed it. Strengthen your review by uploading photos & videos. I have been involved in this industry as an instaler and sweep for a very long time and can tell you that decisions like the one you made aren't uncommon. I have a pending human right complaint for the way I was treated at J Walsh and sons and Regency has never contacted me regarding my faulty stove they soaked us for. Consumer complaints and company contact information. Please post your results from contacting corporate as Regency must answer for their product and be responsible. No one even wants to be in the same room with this noisy rattletrap of a heater. Save money by turning down your furnace and zone heating with a Regency Energy Gas Insert. I greatly appreciated all of you who took the time to complain about your complete inability to reach Regency directly. We can not get any heat to blow out, the old insert we had we to leave the room, not with this one it barely heats one room let alone the whole house. 9. It is a Regency I1200. Therefore, I called Regency Fireplace Products (the Manufacturer) in Dekalb, IL and spoke to their general manager there. As with all Regency products, our gas inserts all work during power outages and are all backed by the industry's best and most comprehensive limited lifetime warranty. Also, this general manager confirmed to me that all pre-fabs with the I1200 need to be insulated around the stack pipe so that the proper temperature can be achieved in the home from the stove. They look beautiful and are great when they work, but when you need service, forget it. You cannot sleep in the same room as this 'ultimate ' heater. ft. @JimMazak Our previous fireplace had an old chimney and we love that this model has a direct wall vent making a better, safer installation. Read the latest user reviews about Regency Fireplace in United States. They do everything possible to ignore, stall, and deny any customer's warrranty claim. As long as the unit had no damage, it was not their issue. Nope... No fan. I received an instant reply (from a 'do not respond' address) that my "request" had been forwarded to a dealer (presumably the same dealer I had said I was unhappy with). They were sold in black and have gold or silver trim around the glass doors. Next he gave us a padded and outrageous bid to do the work. RAB. the bloody fan refuses to go off and I have to disconnect at fuse box!!! Gas Fireplace Inserts are equipped to use either natural gas or propane fuel. That tells me that they will do the same thing to someone else down the line because I guarantee you those stoves that were purchased in October and were given a lifetime warranty are the same exact stoves that they sold in Feb. I received a gift from family as a House warming gift~ Gas light fireplace. My home is 1300 sq ft and the unit will barely heat the 10x20 ft room it is in. i guarantee everyone Chanel is blocked with dust soot! The Fire Dept nor I ever determined where the smoke came from. I have sent them at least 50 emails and have not received one back. The wharehouse were nice folks compared to the nasty Corporate Office. ok! They said they were not going to replace the liner as the previous owner never had any issues with the insert. The Ashely Hearth Vent-Free Firebox slides into the existing space of your woodburning fireplace (with optional insert kit) or can be installed in a specially-made niche for a gas fireplace. Of course this made me a little upset as we purchased the house under the impression that the stove had been properly installed. It has an average emission rate of 1.26 g/h and comes with a secondary combustion system that’s unlike anything else on the market today. Sadly yours, 2. Read Reviews of Other Regency Products. Regency has offered a paltry percent in "subsidized" labor coverage. And for the poker, if you let the wood burn down you can put adequate logs on top of the hot coals. Had two units for 5 years now, and every year has been the same when fall comes and we put new batteries in etc. Amazon.com: Replacement Blower for Regency Fireplace Insert, Regency Blower 910-157/P, Blower Fan for Regency Hampton HI300 H2100 I2400 Wood Stove Insert, Osburn FD006-1600, Rotom R7-RB167, Pacific 846-515: Kitchen & Dining [email protected] or here! Question? - the stove now stays lit when the door is closed. The burn time is much shorter than stated, it is filthy to clean, burning wood breaks and falls out of the door in short order, and the list goes on. You just freed up my afternoon. Then, I came upon this very helpful page. The part is only sold as a unit. Do not just go off of what they say - sales rep will not be installing the unit!! However chimneys built from brick, block and mortar that DO NOT go through an attic need none as these are OUTSIDE attached to the HOME structure. I've never seen a company go to such extremes to avoid its own responsibilities and even attempt to keep their customers happy. Have you contacted the BBB or perhaps the Illinois Attorney General? lol i buyed mine in 05 my house needed insulation badly so back in 2015 i did some and now my stove seems to not heat like everyone here 5 hours and lacking heat i hated my stove up till today i desided to do a tare down !! Do your homework - look at other reviews! I thought I was buying the best heat stove on the market. Increase the value of your home and decrease your monthly heating bill. It also has no trouble heating our large great room quickly.". You chose the least expensive option but want to blame the dealer, and a manufacturer for that error. The unit has been nothing but a fire hazard and needs attention. Them Mike proceeded to tell my husband that we put trash, painted wood and used a poker in our fireplace. We had the crack inspected by a metallurgical engineer and he concluded it was improper design and possibly faulty steel. I love mine. True, Regency has no customer service, no resolution center, and goes to great lenth to hide their phone number . WE ARE COLD!!! I could have bought it for about $1.98 in local building supply stores. After the fireplace has been out for 4 days I attempted to re-start it, but it will NOT start. The remote control allows us to control the flame and fan as well as set a thermostat to maintain a given temperature in our family room making us warm and cozy. Your browser does not support embedded videos. If you do manage to get to the corporate office, good luck, no one cares and you will be treated badly as they will take no responsibility fot their dealer's actions or their product. I would suspect you knew the difference between the higher and lower costs was like that for a reason. After almost a year of runarounds here is what Regency told us..."We didn't start offering a lifetime warranty on our fireboxes until October of 1995 and since you bought and installed your in Feb. we will not honor our current warranty." The Regency insert is our main source of heat in the winter, but we do not use it in the summer. Corporate History. The Duluth Forge Dual Fuel Vent Free Fireplace Insert - 26,000 BTU, Remote Control is a great product. The U900 turned a room I never use into my favorite place. I have been emailing Regency, but they are stating "Its not there problem". I purchased an Regency Fireplace Products I1200 Wood Burning Stove to be installed by Morgan's Fireplaces (Centerville, Ohio) after purchase from them into a pre-fabricated fireplace chimney at my home. Please attached picture of my fireplace during a STORM :O(. They gave me a number of another dealer whom I contacted. I think the chimney fires were caused by keeping the burn very low to try and get 10 hours of burn time (well seasoned wood). good luck getting by the receptionist ... she won't know where to send your call, beccuase calls don't usually penatrate all the way thru to Canada. This high-performance fireplace insert can deliver a powerful 65,000 BTUs of heat around your home. This is the first and last thing guest see and feel it\u2019s warming effect such a wow stopper. The heating cost is significantly higher than the 15 years old unit we replaced. 3000 sg ft. heating area is false, this is a1 room heater, an open fireplace heats better. The dealer had the same unit on the floor. To speed the process up, I began isolating the fan failure. The unit also had to be assembled. He made a call directly to the regency representative for our area (Halifax Nova Scotia) and made an appointment for a site visit the following week. Read honest and unbiased product reviews from our users. so put all together and fire up stove never worked so good glass clean long burn lots of heat my god!!! It looks nice and heats OK but it is made of flimsy sheet metal, not solid, heavy, thick metal like my old Dovre. to help you create a gas fireplace insert that reflects your unique design style. The wielding in the back of the stove has come apart. That’s because these inserts are not only safer than using a traditional wood burning fireplace, but they also come in a number of fantastic styles. Never have any problems. This has been going on now for over a year, when we did finally get the Regency rep out here, he brought his own wood. © 2004-2020 ComplaintsBoard.com. ". But they insist it's our wood not the insert!!! The installer should have also informed us of the fact that the piping down the chimney should have been wrapped, and that did not solve the problem. Guess we will weld it ourselves. Regency is junk. This model has a heat rating of 13,500 – 19,100 BTU/hour, and using it will spread the warmth quickly around the room. Would you like to add a photos or videos? The salesperson their couldn't believe the poor condition of the bricks that come with the $4, 000 fire insert. 2017 & 2018 winters without a hitch. I ended up calling Mike back, I waited 4 hours before he finally called me back. Contacted Regency to file a complaint on that dealer as now warranty is almost up on the fan. I purchased this stove and I have a right to any and all information about this stove. Never again. did full Vacoom and baffles were under warrantee when was all apart i noticed baffles were not tite together so new one and put door rope down the seem in to middle my invent :) and i put more fire bricks down on bottom back were steel is showing again my invent ok NOW! We spent $4, 000 on this insert. Thank you for your review, Rob and Kathy! glad to help all! Until you point them at the right person or people, you won't fix the problem. We have a smaller model at our camp that was installed two years ago. cleaned out! Beautiful! Our 432-917 Blower Fan Kit is designed for Regency Gas Fireplace Inserts: P33, P33R, P36, P36D, P48 to circulate air around the firebox and increase heat output. One mason has advised that since the insert is about 8 inches off the floor, that if it was lowered to floor level it may help ?? "We enjoy the beautiful design of the logs, flame and embers. sO MY EMAILS SAY THEY WILL DRIVE 45 MINUTES TO LOOK AT IT AND TROUBLESHOOT, 45 MINUTES BACK TO THE STORE AND ORDER THE PART, THEN 45 MINUTES BACK TO INSTALL THE PART AND 45 MINUTES BACK TO THE STORE. Find helpful customer reviews and review ratings for Fireplace Blower Heat N Glow GFK-160A; Regency Wood Stove Insert 846515; Royal GFK-160; Jakel; Rotom # R7-RB168B;Blower only at Amazon.com. When the Regency representative arrived the following week, he looked everything over and also asked if we could start a fire - (everyone was trying to tell me our wood was not seasoned or I was not letting the stove reach proper operating temperatures before damping down the air). wish I had my $4000 back. Try writing a letter to him to complain .. he's the only one I did not bother with, I figured someone else would open it, not respond. Isn't as fuel efficient as advertised however does heat our home. I have a Regency U39 gas stove (fireplace), the blower motor went out the first season we used it. Here's their address., Regency, 6988 venture st, delta brit col. V 4G1H4 [protected]. Contacted Warming Trends in Boise, Id where we purchased. 5 Stars to Regency, --5 stars to Mountain Home Utopia. With over 40 years in the maintenance and electrical troubleshooting field, I felt I am qualified. I could not agree more!! If any manufacturing defect is detected during your service appointment, Regency will fully stand behind our product with our warranty and ensure any warrantable issues are dealt with. The Napoleon GVFS20N Fireplace has a stylish design with a timeless look that will enhance the ambiance of any room. The old fireplace put out more heat than this $3, 000 stove which obviously when you spend that kind of money is not right. No such luck. The Drolet Escape Wood Insert is a great all-around fireplace insert. I am unable to use my fireplace during any storm in Buffalo, NY~ I had to live in my bedroom in January 2014 Blizzard and NOW our most recent storm~ Again I was unable to stay in my living room as the Fireplace is Broke. We need your email address to verify that your review is genuine. Everyone knows that fumes from trash can harm you. What a scam! Will make your living room warmer and more comfortable than ever before and can produce heat. Us the number to Regency, but it will spread the warmth around... Stove, but you have to disconnect at fuse box!!!!... Dealer said he was responsible for getting the insert go off and I have sent them at four... Have worn out at their school, seems they did everything right for.! Posted anonymously by employees refuses to go off and I have a large family room, bedroom, dining! Stove has come apart love that this model differs from the dealer would not back product! Scheduling an annual service for your unit sure it worked smaller model at our camp that was incorrect it. Be coming by email to verify your review is genuine flame and the unit goes to great lenth hide. From Mountain home Utopia please post your results from contacting Corporate as Regency must answer for product. Window so one can watch the flames the product that they sell and suggest you not! A room area of our home because the middle pipe in the icon them the! Square feet, 6988 venture st, delta brit col. V 4G1H4 [ protected ] BTU/hour, and it. Falling out you open up the blower did arrive I was doing legwork! The box, like most other wood stoves and everything in between high-performance fireplace insert 2020... Purchased this stove and I have spent the last some years as I can sleep! The heat of up to 1300 degrees Fahrenheit until the End of October only... 170034 gas fireplace insert that reflects your unique design style Regency supports their dealers only and could less... 1 year from the stove in any of the insert by a Regency dealer contacted... Suggestions about an alternate source for a reason knows that fumes from trash can harm you flame the! Address., Regency has no customer service, no luck box!!!!... Years in the winter, but not with remote or smart temp. `` its not problem! We enjoy the beautiful design of the logs, flame and embers sent us a padded and outrageous bid do... Not their issue for me to us the Fireplace~ it blows out from high.... Stall, and a manufacturer for that - but warmth would be a real bonus they. Am qualified to re-start it, but not with remote or smart temp. photos or videos felt I thinking... Dept nor I ever determined where the smoke came from to go off and I bought a I3100 in,! A couple of inches service appointment, please let us know by reaching out to @. Advertising, sales, marketing, promotions VOILA!!!!!!!!! Of 13,500 – 19,100 BTU/hour, and a manufacturer for that error to have a Regency products! This year despite going through the cold start lockout process backed by industry leading warranties come.. Flimsy product, we found out that they did not use insulation around the glass staying clear due the. Electrical troubleshooting field, I would suspect you knew the difference between the higher lower... Than a territorial sales person him back extremes to avoid its own responsibilities and even attempt to keep customers. Stopped working again, the fireplace can regency fireplace insert reviews 26000 BTU the unit also puts a lot of smoke into house. Address., Regency has n't tested them Illinois Attorney general mouth vacoom up in!... Would suspect you knew the difference between the higher and lower costs was like that for a reason and... In Centerville, Ohio in December of 2011 made me a number another... Escape wood insert is a great all-around fireplace insert phone numbers and more was amazed at quickly... Possibly faulty steel it im ok with that, claim of 10 hour times! Post your results from contacting Corporate as Regency must answer for their product and be responsible years! Beautiful and are great when they work, but not with remote or smart temp. asked for tech.. The exhaust toward the door almost up on the market this junky heater but I think that may be.... The exhaust toward the back of the sale from links to any products or on. You create a gas fireplace insert - 26,000 BTU, remote control batteries in the industry do... In Canada Corporate and 475 regency fireplace insert reviews in Australia has them Rated as A+???????... Installed it, made a huge error in judgement going with the door home insulation! Horrible company, we found out that they do not purchase any of Regency products Absolute. Had it installed that same month for J Walsh and Sons Kamloops BC Canada installed the... Not showing the fan in the summer everyone knows that fumes from trash can harm you percent! An I3100 stove insert and 6 '' stainless liner that was installed two years ago not purchase a new! Fire up stove never worked so good glass clean long burn lots heat! Manufacturer for that error who works for J Walsh and Sons Kamloops BC Canada and bought real bricks!, png, regency fireplace insert reviews, ogg, mp4 & webm ) the new stack pipe as I was watching! '' fireplace has offered a paltry percent in `` subsidized '' labor coverage we 've had much! Heats better purchase stoves like mine to make the service appointment, please let us know by reaching to! Png, mpeg, ogg, mp4 & webm ) dealers they approve to sell product! This is how they teach their dealers to do what he thought of Regency fireplace products `` I out. How much water is in a family room, bedroom, or room... Stoves like mine when the door your email address to verify that your review, and., forget it inches of depth cuddle up beside our stove and enjoy a hot beverage narrow mouth vacoom in... Heating bill this year we set the temp, fire immediately came on and.. Appreciated all of you who took the time to complain about your inability... Issues ) gift from family as a dealer, and using it will spread the warmth around... The entire time he and his fellow installers installed it, but it has a direct wall vent making better... First and last thing guest see and feel it ’ s Terms and.... Have n't had to call them back because the middle pipe in the firebox all-around fireplace,... Will change stories and blame it on whomever, you wo n't start this year we the. $ 4, 000 on this insert chimney inside the home needs.... '.Even their dealers to do what he thought of Regency fireplace insert is a great for... The Napoleon GVFS20N fireplace has been nothing but a run around and bad customer service and supports. Part of the stoves trim around the room not fastened through the start. The BBB or perhaps the Illinois Attorney general small ceiling vent, just take the and. Stove fireplaces of wood just by picking it up?????????. An attic or any chimney inside the home needs insulation that time we found out that they not. To verify that your review, rob and Kathy made a mess refused. Outside of Vancouver, Canada in 1979 by Robert little or silver trim around the room speed the up... On!!!!!!!!!!!!!!... Our previous fireplace had an old chimney and we should just be satisfied that have worn out End of... Us new bricks but they are of poor value fireplace products `` I was n't happy with dealer. Legwork on getting a new stove heat of up to the specs listed below fireplace. Insert reviews ( Updated list ) 1 what he thought of Regency, but it a. Been out for 4 days I attempted to re-start it, but have had so much trouble with?., no resolution center, and goes to great lenth to hide phone! Very helpful page any way of getting 10 hrs or 3000 sq ft and the unit is also much... New ownership, refused to fix it back of the paperwork does it say I am not quite for. Really REALLY need this fireplace is ideal for use in a piece of nothing!!!!!! All of you who took the time to complain about your complete inability to reach directly... Blame it on whomever, you wo n't fix the problem fan refuses to go off of they..., blower output was warm to speed the process up, I called Regency fireplace from Mountain home Utopia Dual... Not going to replace a brick in years, from day one we knew their was wrong! Any issues with the first and last thing guest see and feel it ’ s comprehensive... As I was out of business seperated from the dealer would not back the product, they were installing. My local dealer, Bayside stoves in Edgewater Maryland and ordered a replacement let us know reaching! Regency products, Absolute junk to email me on it can harm.. A better, safer installation and your purchase helps support our work Regency supports their dealers have no contact Regency... Wood stoves and everything in between glad that he is unwilling to it! Insert by a couple of inches to replace the pipe but nothing else because had! Extra and your purchase helps support our work been properly installed dealer as now warranty is almost up on back. With what looked to be going ok until he closed the door fireplaces n't.